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Privacy Policy

Privacy Policy


1. Our Commitment to Privacy

Welcome to, a website created to allow recipients of blood, platelets, plasma and stem cells to say “thank you” to their donors and attract new people to donating by sharing their stories. Canadian Blood Services (“Canadian Blood Services” or “us” or “we” or “our”) operates and is firmly committed to protecting your privacy online. Our Web Privacy Policy is designed to assist you in understanding how we collect, use and disclose the personal information you provide to us and to assist you in making informed decisions when using our website.


2. Collection of Personal Information

If you choose to share your story on, you will be asked to provide personal information such as your name, your city, your email address, and your story. You may also post personal photos on our website, and provide a link to your personal videos that you have posted on YouTube or other similar websites. We are not responsible for the privacy or security practices of other websites, and we encourage you to read the privacy policy and terms of use for every website before you provide personal information. Please keep in mind that certain personal information you provide in order to share your story, including your name, city, story, photos and links to your videos, will become publicly available to all visitors.

If you decide that you no longer want your story posted on our website, you may contact us at to request that we remove this information. Please note that we cannot delete any personal videos that you have posted on YouTube or any other similar websites. You are personally responsible for deleting all videos uploaded to other websites.

Any improper collection or misuse of information provided on is a violation of the Terms of Use and should be reported to


3. Use and Disclosure of Personal Information

When you share your story on, your name, city, story, photos and video links are displayed to all visitors. We may use your email address to send you a request to approve the posting of your story on our website.

Canadian Blood Services will not use or disclose the personal information that we collect about you for other purposes without your express consent, except in limited circumstances where such use or disclosure is reasonably necessary to provide the services, or as permitted by law.


4.Sharing Your Story on Social Media is about sharing your experiences with others as a way of saying “thank you” and encouraging individuals to become donors. When you post your story on, Canadian Blood Services may share your story, including your name, city, photos and video links through any social media service. By posting your story on, you are consenting to this sharing of your personal information.


5. Web Analytics‎ & Cookies

When you visit, we may collect information about your browser type and your IP address for the purposes of diagnosing problems with our website and to track website usage.

In addition, we store certain information from your browser using “cookies”. A “cookie” is information that is transferred from a website’s server to your computer’s browser and stored on your computer’s hard drive. This information is available to the website’s server when you return to that site using the same browser. This information can be used to identify the user of the browser visiting the site and record, for example, preferences and usage in general.

Like many websites, we may use cookies to customize the online experience based on an individual’s interests and preferences and in order to streamline the process of entering information by recording frequently entered information.

We may also use cookies to assist returning visitors in other ways. However, we do not use cookies to retrieve information from your computer that was not originally sent in a cookie. In most cases, if you choose, you can set your browser to refuse cookies or alert you to their transfer to your browser.


6. Links may include links to other websites and Canadian Blood Services is not responsible for the privacy or security practices of these other websites. This Web Privacy Policy applies solely to information collected by Canadian Blood Services through the website.


7. Security

Canadian Blood Services takes appropriate precautions to protect users’ personal information. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of personal information, we have put in place appropriate technical and administrative safeguards to protect the personal information we collect online.


8. Modifications

We reserve the right to change this Web Privacy Policy any time, without prior notice. Your use of after the posting of changes to this Web Privacy Policy will constitute your acceptance of the Web Privacy Policy as modified. We encourage you to refer to this Web Privacy Policy on an ongoing basis.


9. Contact Us

Should you have any questions or concerns about your privacy or this Web Privacy Policy, please contact us at or by telephone at 1-877-262-9191.